GLOBAL SKILL CITY

Administrative assistant skill set

Learning Objectives Understand the importance of professional presence on the job. Learn how to self-manage to become more effective and …

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    Learning Objectives
    Understand the importance of professional presence on the job.
    Learn how to self-manage to become more effective and efficient.
    Improve your communications skills, including listening, questioning, and being more assertive.
    Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

    • Personal Best, Professional Best
    • Putting Others at Ease
    • Distorted Thinking
    • The Steps to Feeling Good
    • Understanding Assertiveness
    • Improving Your Assertiveness Skills
    • Communication Skills
    • Asking and Listening
    • Non-Verbal Messages
    • Writing Skills
    • Getting Ahead
    • Self-Management
    • Setting Goals
    • Working as a Team
    • Working With Difficult People
    • Learning to Say No
    • Dealing With Stress

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