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Anger management

Recognize how anger affects your body, your mind, Use the five-step method to break old patterns Learning Objectives Recognize how …

STUDENTS ENROLLED
    • Recognize how anger affects your body, your mind,
    • Use the five-step method to break old patterns

    Learning Objectives
    Recognize how anger affects your body, your mind, and your behavior.
    Use the five-step method to break old patterns and replace them with a model for assertive anger.
    Use an anger log to identify your hot buttons and triggers.
    Control your own emotions when faced with other peoples’ anger.
    Identify ways to help other people safely manage some of their repressed or expressed anger.
    Communicate with others in a constructive, assertive manner.

    • What is Anger?
    • Costs and Pay-Offs
    • The Anger Process
    • How Does Anger Affect Our Thinking?
    • Understanding Behavior Types
    • Managing Anger
    • Communication Tips and Tricks

    Learning Objectives (I)
    Describe what workplace violence is
    Identify some warning signs of violence
    Apply the cycle of anger
    Understand Albert Bandura’s behavior wheel and how it applies to anger
    Develop a seven-step process for managing your anger and others’ anger
    Apply better communication and problem solving skills
    Develop some other ways of managing anger
    Use the nine components of an organizational approach to managing anger, including risk assessment processes
    Respond if a violent incident occurs in the workplace, on both an individual and organizational level

    • What is Workplace Violence?
    • Understanding the Behavior Wheel
    • The Anger Management Process
    • Communicating Better
    • Basic Problem Solving Tools
    • Other Ways of Managing Anger
    • A Systems Approach
    • Developing a Policy and Program
    • Risk Assessment
    • Hiring Practices
    • Workplace Design
    • Workplace Practices and Procedures
    • Security Systems and Personnel
    • Training Programs
    • Developing Emergency Response Plans
    • Program Review
    • Developing a Threat Response Process
    • The Immediate Response
    • Consulting with the Experts
    • Gathering Additional Information
    • Re-Evaluating Information
    • Communicating Incidents and Threats
    • Interviewing Employees
    • Risk Level Analysis
    • Reviewing the Options
    • Analyzing the Impact
    • Incident Response Checklist
    • Process Application

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