GLOBAL SKILL CITY

Customer service training

Demonstrate a customer service approach. Understand how your own behavior affects the behavior Learning Objectives Demonstrate a customer service approach …

STUDENTS ENROLLED
    • Demonstrate a customer service approach.
    • Understand how your own behavior affects the behavior

    Learning Objectives
    Demonstrate a customer service approach
    Understand how your own behavior affects the behavior of others
    Demonstrate confidence and skill as a problem solver
    Apply techniques to deal with difficult customers
    Make a choice to provide customer service

    • What is Customer Service?
    • Who Are Your Customers?
    • Meeting Expectations
    • Pre-Assignment Review
    • Setting Goals
    • The Second Critical Element – Defined in Your Organization
    • The Third Critical Element – Given Life by the Employees
    • Communication Skills
    • Telephone Techniques
    • Dealing With Difficult Customers
    • Dealing With Challenges Assertively
    • Dealing With Difficult People
    • The Fourth Critical Element – Be a Problem Solver
    • Seven Steps to Customer Problem Solving
    • The Fifth Critical Element – Measure It
    • The Sixth Critical Element – Reinforce It
    • Dealing With Stress

    Course Reviews

    No Reviews found for this course.

    INVEST IN COURSE
    • PRIVATE
    • 12 months
    ONLINE ENQUIRY
    REGISTER HERE
    DOWNLOAD BROCHURE
    FAQ's
    FREE ONLINE TEST
    Ask For a Demo

    Articles

    Testimonials

    Recent Jobs

    There are no jobs to display at this time.

    Tags

    top

    © All rights reserved.

    privacy Policy