GLOBAL SKILL CITY

Employee dispute resolution

Learning Objectives Describe what the peer review process is Apply a process for employees to file grievances and for management …

STUDENTS ENROLLED

    Learning Objectives
    Describe what the peer review process is
    Apply a process for employees to file grievances and for management to respond
    Choose a facilitator and panel
    Understand what is involved in the hearing process
    Explain what responsibilities and powers a panel should have
    Apply professional questioning and probing techniques
    Understand why peer review panels fail and how to avoid those pitfalls

    • What is Peer Review?
    • Initiating the Process
    • The Peer Review Panel
    • Asking Questions
    • The Peer Review Process
    • Panel Walk Through
    • Why Does the Process Fail?

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