GLOBAL SKILL CITY

Managing Customer Service

Learning Objectives Identify ways to establish links between excellence in customer service and your business practices and policies. Develop the …

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    Learning Objectives
    Identify ways to establish links between excellence in customer service and your business practices and policies.

    Develop the skills and practices that are essential elements of a customer service-focused manager.

    Recognize what employees are looking for to be truly engaged.

    Recognize who the customers are and what they are looking for.

    • Six Critical Elements
    • Understanding Leadership
    • Five Practices of Leadership

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