GLOBAL SKILL CITY

Supervision management

Adjust to the supervisor’s role with confidence. Develop your skills in listening, asking questions, resolving conflict, and giving feedback to …

STUDENTS ENROLLED

    Adjust to the supervisor’s role with confidence.
    Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
    Identify key attitudes that you can develop to enhance your supervisory skills.
    Use time management and planning techniques to maximize your success.
    Develop a technique for giving instructions that are clear and understood.
    Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

    • Session One: Course Overview
    • Session Two: Pre-Assignment Review
    • Session Three: Making the Transition
    • Session Four: Responsibilities of a Supervisor
    • Session Five: Key Behaviors and Attitudes
    • Session Six: Setting Goals
    • Session Seven: Planning for Success
    • Session Eight: Active Listening Techniques
    • Communication Skills
    • Session Ten: Giving Feedback
    • Session Eleven: Giving Instructions
    • Session Twelve: Orders, Requests, and Suggestions
    • Session Thirteen: Managing Conflict
    • Session Fourteen: Managing Challenging Situations
    • Session Fifteen: Developing Relationships

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