GLOBAL SKILL CITY

Using telecommunication for sales

Learn what to say and what to ask to create interest, handle objections, and close the sale. Learning Objectives Build …

STUDENTS ENROLLED

    Learn what to say and what to ask to create interest, handle objections, and close the sale.
    Learning Objectives
    Build trust and respect with customers and colleagues.
    Warm up your sales approach to improve success with cold calling.
    Identify ways to make a positive impression.
    Identify negotiation strategies that will make you a stronger seller.
    Create a script to maximize your efficiency on the phone.
    Learn what to say and what to ask to create interest, handle objections, and close the sale.

    • Pre-Assignment Review
    • Verbal Communication
    • To Serve and Delight
    • Exceptional Things about Telephone Sales
    • Building Trust
    • It’s More Than Just a Phase
    • Communication Essentials
    • Developing Your Script
    • Pre-Call Planning
    • Phone Tag and Call Backs
    • Following Up
    • Closing the Sale

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